Rapport on the telephone

The first point of contact for both existing & prospective customers is often via the 'phone. Your professionalism is judged by that first call, and your attitude is often picked up when you answer a call. This workshop is aimed at agreeing a consistent, friendly standard for how you handle rapport with valued callers; and a fun workshop to boot ! 

Suitable for anyone who uses the 'phone.

How to treat a customer

How often have people spoken about "going the extra mile" ?  What does that mean in practice for you & your employees ?  We explore this in this practical & engaging workshop. The outcomes are tangible actions that employees can go away & apply at their place of work, to better engage their customers.

Suitable for anyone who has a customer (Internal or External).

Lean selling, or how to clinch the Honeypot

For those who have heard of Lean manufacturing, Lean sales is the follow on. For those who know about the philosophies of Winnie-the-Pooh, you'll love this !  The two philosophies are blended together in this workshop to give sound, practical support (lavishly backed up with examples of how we apply the ideas in practice), and help you boost sales performance.

Suitable for anyone who meets or talks with customers.